- est 1897 -
Please bring whatever your baby sleeps in, eg, Grobag. Please also bring your own beach towels and additional kitchen and bathroom items you may use, eg, cling film, silver foil, hair conditioner, shower gel, etc
Your quoted rate is for the private use of the property for the agreed number of guests. We provide: utilities; all bedding, tea towels and towels; handsoap; starter hotel toiletries, kitchen and toilet rolls, dishwashing tablets and salt and pepper, and a selection of baby equipment including cot, high chair and toys.
Your booking is confirmed only after a payment has been made. Full payment is due for arrivals within four months. Advance bookings (greater than four months) can be secured with an initial 20% deposit. We also ask for a £500 damages deposit.
Please let us know if you require additional services such as catering, childminding or housekeeping and we will happily put you in touch with excellent local providers
In accordance with current fire regulations, all our buildings are strictly smoke-free. Smoking is not permitted within any building at any time
Very occasionally we accept a small dog at Upcott, strictly with prior agreement (guide dogs / hearing dogs excepted). A £50 cleaning supplement per dog per stay applies. The Lodge is unsuitable for pets
Changeover at Upcott / Lodge is usually a Friday (with some flexibility outside of summer school holidays). Check in is from 4pm on arrival day and check out by 10am on departure day. Depending on availability, we may be able to offer you an earlier/later check in/out. Please enquire when booking
We fully expect you to take advantage of all that our properties have to offer, and with that come certain responsibilities.
Please pay particular attention to health and safety requirements, waste and recycling management, efficient energy and water usage, care and consideration of each property and its neighbours, and actions required prior to check out. You won't find any of these too onerous
Our preferred form of payment is by card over the phone. Personal debit cards do not incur any additional fees. Credit cards, commercial cards and all non-UK cards attract a 2% bank transaction fee. Payment of international and business bank transfer fees are also the responsibility of the guest. We are unfortunately unable to accept cheques
Upcott House has private parking for up to 6 cars, the Lodge has parking for 3. There is also some overflow parking (please ask for further details)
We don't apply a supplement for babies / toddlers who are able to sleep in a cot (we can provide up to 2 cots). At Upcott, there is a £50 supplement per stay for each additional younger child over the 12-adult bed spaces (we can accommodate up to 2 sleeping in good-quality 'z-beds'). Older children should be accounted for in the adult bed spaces
In the event of cancellation by the guest, a refund can only be made in the event we are able to re-sell the entire booking. Cancellations made with 28 days of arrival are non-refundable. We recommend you take out holiday cancellation insurance. Any refund will attract a small processing fee